FAQ

Your Vereli Order: Everything You Need to Know
At Vereli, we’re committed to making your shopping experience smooth, transparent, and tailored to you. Below, we’ve outlined key details to keep you informed about your order, shipping, and support. For any questions or to share feedback, please visit our order tracking page or contact us at info@shopvereli.com—we’re here to assist with care and dedication.
  • How Can I Contact Vereli?
    Reach out to our friendly customer service team at info@shopvereli.com. We’re ready to help with any questions or support you need.
  • Do You Ship Worldwide?
    Yes, we proudly ship to customers around the globe.
  • Where Do You Ship From?
    All orders are shipped from our warehouse in Hong Kong.
  • Can I Change or Cancel My Order?
    To ensure swift processing, requests to change or cancel orders must be made within 12 hours of placing your order. Requests after this period cannot be accommodated. You may return your order for a full refund upon receipt, as outlined in our return policy.
  • What Payment Methods Do You Accept?
    We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Shopify Payments for your convenience.
  • When Will My Order Be Processed?
    Orders are processed and shipped from our Hong Kong warehouse, Monday through Friday. Please allow 1-3 business days for processing, with shipping the following business day. Note that processing times may extend during holidays or peak sale periods, and we do not ship on weekends.
  • How Long Will It Take to Receive My Order?
    Due to high demand, please allow 2-4 weeks for your order to arrive.
  • What If I Don’t Receive My Order?
    If your order does not arrive within 30 days of shipping, you are eligible for a full refund. Please contact us at info@shopvereli.com to initiate the process.
  • Will I Be Charged Customs and Taxes?
    Prices on our site are displayed in GBP and exclude taxes. Depending on your location, you may be responsible for import taxes, duties, or customs fees upon delivery, as determined by your local customs office. These charges are your responsibility and are not covered by Vereli. For further details, please contact your local customs office, as we are not liable for delays caused by customs processing.
  • How Do I Return an Item?
    To arrange a return, please contact us at info@shopvereli.com with your order details. Refer to our Privacy Policy or website for full return instructions.
  • What If My Item Is Defective, Incorrect, or Damaged?
    If you receive an incorrect, missing, or defective item, please reach out to us at info@shopvereli.com with your order number, photos of the item(s), and any relevant details. We’ll work quickly to resolve your issue with care.
  • When Will I Receive My Refund?
    Refunds are credited to your original payment method. For credit or debit card payments, refunds are sent to the card-issuing bank within 7-10 business days of receiving the returned item or approved cancellation. If you haven’t seen your refund, contact your bank, as processing times may vary. For further assistance, reach out to us at info@shopvereli.com.
We’re here to ensure your Vereli experience is exceptional, from start to finish. Thank you for choosing us!